Privacy policy
- We will take proper care of your data and will treat it like our own.
- We will only use your data to deliver and improve the Veeno experience.
- We will not send you spam. Only you decide what and how you hear from us.
- We won't keep your data longer than we need it.
- The use of your data is necessary to perform the agreement you have with us. For example to accept an order, collect payment, ship your wine and deal with after sales service such as returns, refunds and exchanges.
- We may use your data for our legitimate interests. For example to improve the products and service we offer, to update and adapt our website and to use your data for fraud protection or legal purposes.
- Deliver your order. We need to use this data to perform our contract with you.
- Send you messages, by email or SMS about your order. We need to use this data to perform our contract with you.
- Send you information by email, SMS or post about our products, offers, services and promotions. We do this to keep you informed so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission at any time by visiting your account on our website or by giving us a call.
- Prevent and detect fraud. We do this to protect both you and Veeno.
- Take payments and give refunds. We need to use this data to perform our contract with you.
- Prevent and detect fraud. We do this to protect both you and Veeno.
- Provide relevant products, services and promotions. We do this to ensure we are giving you what you want.
- Analyse and optimise the way our website works. We do this to offer you the best possible experience.
- Detect, prevent and investigate any attempt to hack our website or systems. We do this to protect both you and Veeno.
- Analyse, optimise and improve our email campaigns. We do this to provide you with relevant products, services and promotions.
- While your account with us remains open, or
- As long as it is needed to provide services to you such as returns or refunds, or
- Where it may be required to meet legal obligations, resolve disputes and to detect and prevent fraud.
- Companies that deliver your wine to you.
- Companies that enable us to complete your order such as credit card companies, banks and payment providers.
- Fraud prevention companies.
- Where the law requires, the police or other law enforcement agencies.
- Specialist companies that host our website and systems or help us with our marketing.
Cookie type |
Source |
Name |
Purpose |
Expiry |
Analytical/ performance |
theveenostore.com |
_ga Acookies properties |
We use Google Analytics to understand how visitors use our website |
Expiry ranges from 1 day to 1 year  |
Analytical/ performance |
ajs_ anonymous_id |
To identify the number of visitors on the site |
1 year |
|
Analytical/ performance |
r/collect |
To monitor visitors’ devices and behaviour on our site via Google Analytics |
Expiry |
|
Analytical/ performance |
google-analytics.com |
Collect |
To monitor visitors’ devices and behaviour on our site via Google Analytics |
Session |
 Targeting |
_gcl_au |
To monitor ad performance |
3 months |
|
Targeting |
google.com |
ads/ga- audiences |
For ad targeting |
Session |
Targeting |
_fbp |
Used by Facebook for ad targeting |
1 day |
|
Targeting |
ajs_group_id |
To assign specific visitors in to segments, based on visitor behaviour on the website |
1 year |
|
Targeting |
ajs_user_id |
To collect data on the visitor’s behaviour and then assign them to a segment |
3 months |
|
Targeting |
facebook.com |
fr |
Used by Facebook for ad targeting |
Session |
Targeting |
facebook.com |
tr |
Used by Facebook for ad targeting |
Session |
Functionality |
twitter.com |
i/adsct |
Used by Twitter to share content |
9 months |
Functionality |
Mailchimp |
Controls the pop up newsletter subscribe form |
1 day |
|
Strictly necessary |
bigcommerce _cart_id |
To link the website to the cart |
1 day |
|
Strictly necessary |
Shopify_ cart _item_c ount |
To keep track of how many items are in the users cart |
Session |
|
Strictly necessary |
wordpress _test_cookie shopify_cookie |
Checks if cookies are enabled to provide appropriate user experience |
Session |
|
Strictly necessary |
shopify_log_in |
Checks whether or not the current visitor is logged in |
Session |
|
Strictly necessary |
shopify |
Sets various settings for logged in users |
1 year |